AliMed Inc.
  • Dedham, MA, USA
  • Hourly
  • Full Time

We are growing....and we are looking for the right people to grow with us!

AliMed is a leading manufacturer and distributor of medical, healthcare, and ergonomic products serving all segments of the healthcare market.  For over forty years, we have been manufacturing and supplying high-quality products and supplies to a wide array of healthcare and wellness customers.  Ranging from operating room supplies to ergonomic workplace solutions, AliMed offers over 70,000 top-quality, complimentary items from thousands of other leading medical, healthcare and ergonomic brands.  AliMed provides "one stop shopping" access for the best value and selection; we are the place where customers can find the solutions they need, both quickly and reliably.

We are proud of making a difference over the years through our people, process, product, and innovation.  If you thrive in an environment where you can create, implement, and drive results we want to hear from you! We are actively seeking a Customer Care Specialist to join our team located in Dedham, MA.

 POSITION DESCRIPTION

Normal hours of work are between 8:30 am to 6:30pm. Schedules are staggered to provide necessary coverage during operating hours.

 RESPONSIBILITIES:

  • Provide superior service to AliMed's customers by achieving First Call Resolution for inbound customer inquiries in fast-paced, high-volume call center environment
  • Process orders, pricing inquiries, return requests, and all other contact types in compliance with Quality Service Standards
  • Participate in up-selling activities and offer customers add-on products on orders
  • Prepare and follow up on quotations for customers
  • Process catalog and sample request inquiries for internal and external customers
  • Handle customer request for returns and coordinate necessary paperwork
  • Research and resolve customer issues within expected time frame
  • Track order shipments, provide product availability on back orders, facilitate answers for billing inquiries, and assist customers with additional inquiries
  • Answer first level of technical questions on our products
  • Assist in retrieval and customer follow up for voicemail and email inquiries
  • Enter all activity in CRM
  • Conduct administrative and other duties, as requested

 EDUCATION & EXPERIENCE:

 Associate degree or 2 years relevant experience & Proficient with Microsoft windows and Outlook

 

AliMed is an Equal Opportunity/Affirmative Action employer.   We celebrate a diverse and inclusive workplace. AliMed, participates in E-verify and provides the Social Security Administration (SSA) and Department of Homeland Security (DHS) with information from each new employee's form I-9 to confirm work authorization.

AliMed Inc.
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